FREE SHIPPING To: USA, CAN, UK & AUS
FREE SHIPPING To: USA, CAN, UK & AUS

GENERAL:

GENERAL:

Who/What is RioBabe?

RioBabe is an all-natural beauty brand that was conceived with the dynamic woman in mind, like you! Our products were passionately crafted to help you feel more beautiful from the inside out. Our powerful, all-natural ingredients provide essential vitamins for healthy hair growth and strengthening.

Please feel free to read more about us on our About Us page.

Are all your ingredients 100% Natural?

At RioBabe, we pride ourselves on only using the BEST, ethically-sourced, 100% Natural ingredients available! Natural ingredients for natural beauty!

Do you ever test on animals?

We love our furry friends and make it our mission to NEVER formulate any product that was tested on animals!

Are there any discounts/promo codes available?

Make sure to take advantage of our 15% OFF discount offer to 1st time subscribers!

Keep an eye out for all other offers on our Instagram and Newsletters :)

I never received my promo code, what should I do?

Once you have subscribed to our newsletter, you will receive a welcome email that includes a promo code! If you have not received the email, please check your spam/junk folder.

For all other inquiries related to promo codes, please contact us at hello@riobabe.com.

My promo code isn't working. What should I do?

Please copy and paste your exact code into the discount code box in your cart in order to apply your discount.

Keep in mind that promo codes cannot be combined.

Who/What is RioBabe?

RioBabe is an all-natural beauty brand that was conceived with the dynamic woman in mind, like you! Our products were passionately crafted to help you feel more beautiful from the inside out. Our powerful, all-natural ingredients provide essential vitamins for healthy hair growth and strengthening.

Please feel free to read more about us on our About Us page.

Are all your ingredients 100% Natural?

At RioBabe, we pride ourselves on only using the BEST, ethically-sourced, 100% Natural ingredients available! Natural ingredients for natural beauty!

Do you ever test on animals?

We love our furry friends and make it our mission to NEVER formulate any product that was tested on animals!

Are there any discounts/promo codes available?

Make sure to take advantage of our 15% OFF discount offer to 1st time subscribers!

Keep an eye out for all other offers on our Instagram and Newsletters :)

I never received my promo code, what should I do?

Once you have subscribed to our newsletter, you will receive a welcome email that includes a promo code! If you have not received the email, please check your spam/junk folder.

For all other inquiries related to promo codes, please contact us at hello@riobabe.com.

My promo code isn't working. What should I do?

Please copy and paste your exact code into the discount code box in your cart in order to apply your discount.

Keep in mind that promo codes cannot be combined.



HAIR MASK:

HAIR MASK:

How to use the RioBabe hair mask?

  1. Shampoo your hair as normal.
  2. Evenly distribute a generous amount of product to your hair and brush through gently.
  3. Leave for 5 to 10 minutes then rinse with warm water.
  4. For dry hair, use 2-3 times a week, for normal hair, 1-2 times a week and for oily hair, just once a week and focus the product towards the ends of the hair and avoid the scalp!

How long do I leave the hair mask on for?

We typically suggest that the hair mask be left in your hair for 5-10 minutes, but for even better results try leaving it in for 30 minutes to 1 hour!

Can I sleep with the hair mask on?

Yes, you absolutely can! If you’ve got a case of extremely dry hair, try sleeping in our ultra-nourishing, ultra-strengthening hair mask.

Apply the mask from root to tip after your shower making sure to evenly distribute the product. Once complete, cover your hair with a cap or scarf comfortable enough to sleep in. Don’t forget to rinse out your locks in the morning for super soft, silky tresses!

What ingredients are found in the hair mask?

Our ingredients are 100% natural, vegan, and are derived from the Amazon Rainforest! Follow this LINK to learn in-depth about the benefits of each ingredient.

What is the size of the hair mask jar?

Our jar is 200ml or 7 fl.oz. This jar should last you around 1-month.

What type of hair is the mask suitable for

Our mask was made with everyone in mind! We love ALL hair-types and ALL genders!!

Is the hair mask suitable for chemically straightened and/or dyed hair?

Absolutely! Our hair mask contains Jojoba Oil which has been proven to help with color retention and breakage.

Will my hair be greasy after application?

Our completely unique formula was specifically designed to moisturize and nourish your hair leaving it silky, never greasy! If you do encounter greasy hair, make sure to apply less mask and to completely rinse out your hair before drying.

No, unfortunately, our 100% natural keratin substitute contains wheat.

No, unfortunately, our 100% natural keratin substitute contains wheat.

Do you test on animals?

NEVER! We are 100% cruelty-free.

Is the hair mask 100% vegan?

100%! Our ingredients are always derived from all-natural and all-vegan sources.

Does the hair mask contain sulfates or other damaging chemicals?

Absolutely not! We are sulfate, phthalates, silicone, and paraben-free!

Can the hair mask aggravate my sensitive scalp?

If you are known to have sensitive skin, we recommend you apply a test patch before use. You can also apply the mask from mid-root down focusing more on treating those pesky split-ends!

My hair mask has gone watery and/or yellow. Is this normal?

This is completely normal and may have occurred due to exposed air or water dripping into the jar. However, rest assured that our Hair Mask went through months of extensive cosmetic testing to ensure that the mask/ingredients remain stable over time and under different temperature conditions.

The average shelf life of our product is 36 months and yellowing or watering of the product will not impact its effectiveness!

How do I store the hair mask?

We recommend that you keep the hair mask tightly sealed in a cool, dry place. Avoid keeping your hair mask in the shower as moisture can result in the mask becoming watery.

Is the hair mask safe to use during pregnancy?

We have had lots of expectant mothers use the mask with no problem; however, we recommend speaking to your healthcare professional if you are pregnant or nursing before applying the mask.

How to use the RioBabe hair mask?

  1. Shampoo your hair as normal.
  2. Evenly distribute a generous amount of product to your hair and brush through gently.
  3. Leave for 5 to 10 minutes then rinse with warm water.
  4. For dry hair, use 2-3 times a week, for normal hair, 1-2 times a week and for oily hair, just once a week and focus the product towards the ends of the hair and avoid the scalp!

How long do I leave the hair mask on for?

We typically suggest that the hair mask be left in your hair for 5-10 minutes, but for even better results try leaving it in for 30 minutes to 1 hour!

Can I sleep with the hair mask on?

Yes, you absolutely can! If you’ve got a case of extremely dry hair, try sleeping in our ultra-nourishing, ultra-strengthening hair mask.

Apply the mask from root to tip after your shower making sure to evenly distribute the product. Once complete, cover your hair with a cap or scarf comfortable enough to sleep in. Don’t forget to rinse out your locks in the morning for super soft, silky tresses!

What ingredients are found in the hair mask?

Our ingredients are 100% natural, vegan, and are derived from the Amazon Rainforest! Follow this LINK to learn in-depth about the benefits of each ingredient.

What is the size of the hair mask jar?

Our jar is 200ml or 7 fl.oz. This jar should last you around 1-month.

What type of hair is the mask suitable for

Our mask was made with everyone in mind! We love ALL hair-types and ALL genders!!

Is the hair mask suitable for chemically straightened and/or dyed hair?

Absolutely! Our hair mask contains Jojoba Oil which has been proven to help with color retention and breakage.

Will my hair be greasy after application?

Our completely unique formula was specifically designed to moisturize and nourish your hair leaving it silky, never greasy! If you do encounter greasy hair, make sure to apply less mask and to completely rinse out your hair before drying.

No, unfortunately, our 100% natural keratin substitute contains wheat.

No, unfortunately, our 100% natural keratin substitute contains wheat.

Do you test on animals?

NEVER! We are 100% cruelty-free.

Is the hair mask 100% vegan?

100%! Our ingredients are always derived from all-natural and all-vegan sources.

Does the hair mask contain sulfates or other damaging chemicals?

Absolutely not! We are sulfate, phthalates, silicone, and paraben-free!

Can the hair mask aggravate my sensitive scalp?

If you are known to have sensitive skin, we recommend you apply a test patch before use. You can also apply the mask from mid-root down focusing more on treating those pesky split-ends!

My hair mask has gone watery and/or yellow. Is this normal?

This is completely normal and may have occurred due to exposed air or water dripping into the jar. However, rest assured that our Hair Mask went through months of extensive cosmetic testing to ensure that the mask/ingredients remain stable over time and under different temperature conditions.

The average shelf life of our product is 36 months and yellowing or watering of the product will not impact its effectiveness!

How do I store the hair mask?

We recommend that you keep the hair mask tightly sealed in a cool, dry place. Avoid keeping your hair mask in the shower as moisture can result in the mask becoming watery.

Is the hair mask safe to use during pregnancy?

We have had lots of expectant mothers use the mask with no problem; however, we recommend speaking to your healthcare professional if you are pregnant or nursing before applying the mask.



HAIR & SKIN VITAMINS:

HAIR & SKIN VITAMINS:

How many delicious gummies can I take?

We are so happy to hear that you love our delicious passion fruit flavored gummies! Just make sure to take 2 per day and you’ll have gorgeous, luscious locks in no time!

What ingredients are found in the gummy?

Our Hair & Skin Beauty Gummies are one of the most potent in the market with powerful ingredients like 6000mcg of Biotin, Marine Collagen, and PABA!

Our ingredients are 100% natural, ethically-sourced, gluten-free, cruelty-free, and non-GMO. To find out more, follow this link to learn in-depth about the benefits of each ingredient.

Can I take the vitamin even if I have allergies?

Please note that our vitamins contain: TREE NUTS (COCONUT) and FISH (TILAPIA). DO NOT consume if you are allergic to any of these ingredients!!

Do the gummies have any side-effects?

Even though we are side-effect free, we recommend that you read our ingredients list carefully before consuming the vitamins! If you are known to have any problems with our ingredients, DO NOT CONSUME. Speak to a healthcare professional for approval.

Who can take RioBabe beauty vitamins?

Our vitamins were made with everyone in mind! We love ALL hair-types and ALL genders!! However, we recommend that you are age 13 and older in order to consume the gummy. Ages under 13 must get a doctor's permission.

Can I take RioBabe gummies while I’m breastfeeding or pregnant?

We recommend speaking to your healthcare professional if you are pregnant or nursing to get approval for the vitamins.

Will hair start growing all over my body if I start taking RioBabe gummies?

Our gummies are hormone-free and should not lead to excessive hair growth on your face or body.

Will my hair fall out if I stop taking RioBabe Gummies?

Absolutely not!

Are the gummies Cruelty-Free?

We love our furry friends and make it our mission to NEVER test on animals!

How many gummies come in each jar?

Each jar contains 60 gummies which equals to 1-month worth of vitamins! Make sure to order more before your month is up for the best possible results!

How long until I see results?

You will start noticing and feeling a difference between months 1-3; however, the best results will be noticeable at 6 months! For the best possible results, consider purchasing our RioBabe Hair Mask that will help nourish and strengthen your growing locks!

How many delicious gummies can I take?

We are so happy to hear that you love our delicious passion fruit flavored gummies! Just make sure to take 2 per day and you’ll have gorgeous, luscious locks in no time!

What ingredients are found in the gummy?

Our Hair & Skin Beauty Gummies are one of the most potent in the market with powerful ingredients like 6000mcg of Biotin, Marine Collagen, and PABA!

Our ingredients are 100% natural, ethically-sourced, gluten-free, cruelty-free, and non-GMO. To find out more, follow this link to learn in-depth about the benefits of each ingredient.

Can I take the vitamin even if I have allergies?

Please note that our vitamins contain: TREE NUTS (COCONUT) and FISH (TILAPIA). DO NOT consume if you are allergic to any of these ingredients!!

Do the gummies have any side-effects?

Even though we are side-effect free, we recommend that you read our ingredients list carefully before consuming the vitamins! If you are known to have any problems with our ingredients, DO NOT CONSUME. Speak to a healthcare professional for approval.

Who can take RioBabe beauty vitamins?

Our vitamins were made with everyone in mind! We love ALL hair-types and ALL genders!! However, we recommend that you are age 13 and older in order to consume the gummy. Ages under 13 must get a doctor's permission.

Can I take RioBabe gummies while I’m breastfeeding or pregnant?

We recommend speaking to your healthcare professional if you are pregnant or nursing to get approval for the vitamins.

Will hair start growing all over my body if I start taking RioBabe gummies?

Our gummies are hormone-free and should not lead to excessive hair growth on your face or body.

Will my hair fall out if I stop taking RioBabe Gummies?

Absolutely not!

Are the gummies Cruelty-Free?

We love our furry friends and make it our mission to NEVER test on animals!

How many gummies come in each jar?

Each jar contains 60 gummies which equals to 1-month worth of vitamins! Make sure to order more before your month is up for the best possible results!

How long until I see results?

You will start noticing and feeling a difference between months 1-3; however, the best results will be noticeable at 6 months! For the best possible results, consider purchasing our RioBabe Hair Mask that will help nourish and strengthen your growing locks!



BUNDLES/COMBOS

BUNDLES/COMBOS

What does your 3-month vitamin bundle include?

Our 3-Month Hair & Skin Vitamin Bundle includes our reusable subscription bag which is a must have for storing your vitamins, hair mask, makeup, toiletries, and other items! With this amazing bundle expect to receive a luxurious satin pillowcase that will help nourish the natural oils in your hair, allowing for less friction and less breakage during your beauty rest. Wake up to gorgeous, maintained locks with this fabulous gift!

What does your 6-month vitamin bundle include?

Our 6-Month Hair & Skin Vitamin Bundle includes our reusable subscription bag which is a must have for storing your vitamins, hair mask, makeup, toiletries, and other items! With this amazing bundle, also expect to receive a luxurious satin pillowcase that will help nourish the natural oils in your hair, allowing for less friction and less breakage. But wait! There's more! You'll also get a super stylish toiletry bag large enough to carry your RioBabe Beauty Gummies with you wherever you go.

What does your hair vitamin and hair mask bundle include?

Our hair vitamin & hair mask bundle includes our reusable subscription bag which is a must have for storing your vitamins, hair mask, makeup, toiletries, and other items!

What does your 3-month vitamin bundle include?

Our 3-Month Hair & Skin Vitamin Bundle includes our reusable subscription bag which is a must have for storing your vitamins, hair mask, makeup, toiletries, and other items! With this amazing bundle expect to receive a luxurious satin pillowcase that will help nourish the natural oils in your hair, allowing for less friction and less breakage during your beauty rest. Wake up to gorgeous, maintained locks with this fabulous gift!

What does your 6-month vitamin bundle include?

Our 6-Month Hair & Skin Vitamin Bundle includes our reusable subscription bag which is a must have for storing your vitamins, hair mask, makeup, toiletries, and other items! With this amazing bundle, also expect to receive a luxurious satin pillowcase that will help nourish the natural oils in your hair, allowing for less friction and less breakage. But wait! There's more! You'll also get a super stylish toiletry bag large enough to carry your RioBabe Beauty Gummies with you wherever you go.

What does your hair vitamin and hair mask bundle include?

Our hair vitamin & hair mask bundle includes our reusable subscription bag which is a must have for storing your vitamins, hair mask, makeup, toiletries, and other items!



SHIPPING

SHIPPING

Where do you ship to?

At RioBabe we are proud to offer our customers Worldwide Shipping! Please check what the applicable shipping fees are during checkout.

What are your shipping charges? Do you offer FREE SHIPPING?

At RioBabe we offer FREE Standard Shipping to the following countries: USA, UK, AUS, CAN.

For all other countries, shipping charges are based on your location and package weight. Please use the shipping calculator at checkout for your specific shipping cost.

Will I be able to track my package?

Absolutely! Once your order has been processed you will receive a confirmation email with your tracking number.

How long will it take to process my order?

Orders are typically processed same or next-day. However, please allow us up to 2-3 days during weekends and holidays!

How long will it take for me to receive my package?

  • USA shipments take between 4-5 Business Days to arrive.
  • UK shipments take between 6-12 Business Days to arrive.
  • Canada shipments take between 5-10 Business Days to arrive.
  • Australia shipments take between 10-15 Business Days to arrive.

Other international shipments will vary based on shipping method and destination.

Will my order be charged duty fees?

USA Orders are not subject to duty fees. For International Orders, we will not be held responsible for any taxes, seizures or fees from the importation of our product. By complying with local standards and regulations, our company does our best to avoid any additional charges that may be assessed by your country during shipment. However, the final decision will be decided by your country's import regulations. Please contact your local customs agent if you have any questions or concerns.

I did not receive an order or shipping confirmation email?

Please email us at hello@riobabe.com to confirm your order was properly placed and processed!

What is your Refund/Return Policy?

RioBabe will ONLY process refunds for products that HAVE NOT been open (as inspected and ultimately determined by the RioBabe team). CLICK HERE for more information regarding our Refund Policy.

Where do you ship to?

At RioBabe we are proud to offer our customers Worldwide Shipping! Please check what the applicable shipping fees are during checkout.

What are your shipping charges? Do you offer FREE SHIPPING?

At RioBabe we offer FREE Standard Shipping to the following countries: USA, UK, AUS, CAN.

For all other countries, shipping charges are based on your location and package weight. Please use the shipping calculator at checkout for your specific shipping cost.

Will I be able to track my package?

Absolutely! Once your order has been processed you will receive a confirmation email with your tracking number.

How long will it take to process my order?

Orders are typically processed same or next-day. However, please allow us up to 2-3 days during weekends and holidays!

How long will it take for me to receive my package?

  • USA shipments take between 4-5 Business Days to arrive.
  • UK shipments take between 6-12 Business Days to arrive.
  • Canada shipments take between 5-10 Business Days to arrive.
  • Australia shipments take between 10-15 Business Days to arrive.

Other international shipments will vary based on shipping method and destination.

Will my order be charged duty fees?

USA Orders are not subject to duty fees. For International Orders, we will not be held responsible for any taxes, seizures or fees from the importation of our product. By complying with local standards and regulations, our company does our best to avoid any additional charges that may be assessed by your country during shipment. However, the final decision will be decided by your country's import regulations. Please contact your local customs agent if you have any questions or concerns.

I did not receive an order or shipping confirmation email?

Please email us at hello@riobabe.com to confirm your order was properly placed and processed!

What is your Refund/Return Policy?

RioBabe will ONLY process refunds for products that HAVE NOT been open (as inspected and ultimately determined by the RioBabe team). CLICK HERE for more information regarding our Refund Policy.



PAYMENT

PAYMENT

What payment methods do you accept?

At RioBabe we are proud to offer our customers a variety of payment methods!

  • Debit/Credit Cards accepted: VISA, MasterCard, Diners Club, Discover, American Express, Elo & JCB.
  • Other payments accepted: Paypal, AmazonPay, Afterpay, ApplePay, Google Pay & Shop Pay Installments.

Please be aware that we do not accept bank transfers, prepaid cards or otherwise listed above.

What is Afterpay? How does it work?

How does AfterPay work?

Afterpay allows you to pay for your purchase in four interest-free installments (due every two weeks).

How do I sign up?

Just select "Afterpay" at checkout and you will be directed to afterpay.com in order to login or create your account.

If it's your 1st time using AfterPay, follow the few steps in order to receive an instant approval decision. Once your credit/debit card is approved by AfterPay, your order will be automatically processed by RioBabe.

Which cards are accpeted by Afterpay?

Afterpay accepts US Visa and Mastercard debit/credit cards, they do not accept cards issued from overseas banks or Interac cards.

How does the Afterpay payment schedule work?

All Afterpay customers are required to make their first payment at the time of purchase. The remaining three payments are then charged automatically to your selected payment method every two weeks in installments. If you would like to make additional unscheduled payments before they are due, you may log into Afterpay to make your payments early. Afterpay will then adjust the amount owed accordingly.

You can log into your Afterpay account anytime to view your payment schedule or make a payment before the next due date.

Is there a limit to how much I can spend on a single Afterpay transaction?

Yes, your order must be between $35 and $1000 in order to use Afterpay.

How do I refund or cancel an item purchased with Afterpay?

Afterpay refunds follow RioBabe's standard refund process.

What is Amazon Pay? How does it work?

Amazon Pay makes it simple for hundreds of millions of customers around the globe to pay for products and services using the information already stored in their Amazon accounts.

To pay using Amazon Pay, select the option at checkout. You will then be redirected to Amazon to complete your purchase. You may use any of the payment methods in your Amazon account.

What is PayPal? How does it work?

PayPal provides an easy, quick and secure way to send and request money online. You can transfer money (abroad) to family, friends, online shops, and auction sites.

To pay using PayPal, select the option as below. You will be redirected to PayPal to complete your purchase.

I'm getting an error when trying to check out. What should I do?

The customer's bank has declined the transaction request, as shown by a processor decline. Reading the response code might sometimes reveal why it was refused, but only your bank can confirm the particular reason.

Please contact your bank or try an alternative payment method in order to avoid shipping delays.

If the problem persists, please contact us at hello@riobabe.com.

What payment methods do you accept?

At RioBabe we are proud to offer our customers a variety of payment methods!

  • Debit/Credit Cards accepted: VISA, MasterCard, Diners Club, Discover, American Express, Elo & JCB.
  • Other payments accepted: Paypal, AmazonPay, Afterpay, ApplePay, Google Pay & Shop Pay Installments.

Please be aware that we do not accept bank transfers, prepaid cards or otherwise listed above.

What is Afterpay? How does it work?

How does AfterPay work?

Afterpay allows you to pay for your purchase in four interest-free installments (due every two weeks).

How do I sign up?

Just select "Afterpay" at checkout and you will be directed to afterpay.com in order to login or create your account.

If it's your 1st time using AfterPay, follow the few steps in order to receive an instant approval decision. Once your credit/debit card is approved by AfterPay, your order will be automatically processed by RioBabe.

Which cards are accpeted by Afterpay?

Afterpay accepts US Visa and Mastercard debit/credit cards, they do not accept cards issued from overseas banks or Interac cards.

How does the Afterpay payment schedule work?

All Afterpay customers are required to make their first payment at the time of purchase. The remaining three payments are then charged automatically to your selected payment method every two weeks in installments. If you would like to make additional unscheduled payments before they are due, you may log into Afterpay to make your payments early. Afterpay will then adjust the amount owed accordingly.

You can log into your Afterpay account anytime to view your payment schedule or make a payment before the next due date.

Is there a limit to how much I can spend on a single Afterpay transaction?

Yes, your order must be between $35 and $1000 in order to use Afterpay.

How do I refund or cancel an item purchased with Afterpay?

Afterpay refunds follow RioBabe's standard refund process.

What is Amazon Pay? How does it work?

Amazon Pay makes it simple for hundreds of millions of customers around the globe to pay for products and services using the information already stored in their Amazon accounts.

To pay using Amazon Pay, select the option at checkout. You will then be redirected to Amazon to complete your purchase. You may use any of the payment methods in your Amazon account.

What is PayPal? How does it work?

PayPal provides an easy, quick and secure way to send and request money online. You can transfer money (abroad) to family, friends, online shops, and auction sites.

To pay using PayPal, select the option as below. You will be redirected to PayPal to complete your purchase.

I'm getting an error when trying to check out. What should I do?

The customer's bank has declined the transaction request, as shown by a processor decline. Reading the response code might sometimes reveal why it was refused, but only your bank can confirm the particular reason.

Please contact your bank or try an alternative payment method in order to avoid shipping delays.

If the problem persists, please contact us at hello@riobabe.com.



ORDER ISSUES

ORDER ISSUES

There are product(s) missing in my order. What should I do?

We are so sorry for the inconvenience! Please contact us at hello@riobabe.com and be sure to include a photo of what you received and your order number.

Please note that all order issues MUST BE reported within 14 days of delivery!

I received the wrong product. What should I do?

We are so sorry for the inconvenience! Please contact us at hello@riobabe.com and be sure to include a photo of what you received and your order number.

Please note that all order issues MUST BE reported within 14 days of delivery!

I received damaged/faulty product. What should I do?

We are so sorry for the inconvenience! Please contact us at hello@riobabe.com and be sure to include a photo of what you received and your order number.

Please note that all order issues MUST BE reported within 14 days of delivery!

Can I modify my order after it has been placed?

Unfortunately, once an order is placed, we are unable to modify the order.

There are product(s) missing in my order. What should I do?

We are so sorry for the inconvenience! Please contact us at hello@riobabe.com and be sure to include a photo of what you received and your order number.

Please note that all order issues MUST BE reported within 14 days of delivery!

I received the wrong product. What should I do?

We are so sorry for the inconvenience! Please contact us at hello@riobabe.com and be sure to include a photo of what you received and your order number.

Please note that all order issues MUST BE reported within 14 days of delivery!

I received damaged/faulty product. What should I do?

We are so sorry for the inconvenience! Please contact us at hello@riobabe.com and be sure to include a photo of what you received and your order number.

Please note that all order issues MUST BE reported within 14 days of delivery!

Can I modify my order after it has been placed?

Unfortunately, once an order is placed, we are unable to modify the order.



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